Coaching for Success
Category: Business Skills
This coaching skills e-learning course is a complete review of the key principles of coaching from start to finish. It covers the importance of coaching, assesses current skills and development areas and provides all the practical tools and techniques required to take coaching to another level and …
Coaching Fundamentals
Category: Business Skills
In this short course, learners are (or will be reminded) why coaching is
so important in business. And we’ll provide them with a range of practical
tips, tools and techniques to help them become an accomplished coach (and,
therefore, a successful manager of people).
Customer Excellence
Category: Business Skills
Customer service can be the difference between profit and loss. Good customer service gets remembered and creates happy customers. And happy customers are more loyal, make more recommendations and spend more money. Put simply, businesses with a customer service culture are more competitive. In this…
Decision Making
Category: Business Skills
Will I mess it up? What if I’m wrong? Will people think I’m an idiot? Making decisions is difficult. And there are many reasons we fail to make good decisions. We might over-think or over-complicate an issue. We may take too long to reach a conclusion and we’re often struck will a terrible fe…
Developing Resilience
Category: Business Skills
In the increasingly complex working environments that many people find themselves in, the resilience of individuals, teams, and organisations, is becoming critical for business success. We all have times when things are difficult. It might be a particular incident or tragedy which delivers a single…
Giving and Receiving Feedback
Category: Business Skills
Giving feedback is difficult. Some people find it uncomfortable to critique others. Or sometimes, we’re just not sure of the best approach. But the consequences of poor or absent feedback can be very serious. This short course helps solve this problem, giving learners the practical tools to provi…
GROW Model for Coaching
Category: Business Skills
If you’re responsible for the performance of others, coaching should be one of your main priorities. Yet as managers, supervisors and team leaders, we often get so caught up in day-to-day operations that coaching slips down the to-do list. This short course will help you solve this problem. You#8230;
Leading Virtual Teams
Category: Business Skills
Why do we need to work in the same building? That’s the question many companies now ask. The use of virtual workers is exploding in popularity. And the potential benefits are clear. Workers gain a better work/life balance, while having the freedom to do great work. And employers reduce their over…
Management Skills programme
Category: Business Skills
People don’t work hard for a weak manager. Teams fail under the leadership of weak managers. And weak managers themselves have unremarkable and unsuccessful careers. But great managers are the opposite. People love to work for a great manager. Great managers help lift their teams to new levels of…
Managing time
Category: Business Skills
Being able to manage your time effectively is often what sets the best business people apart from the rest. By implementing good working practices and working to an improved time management plan, people have more time for the tasks that really get results. Not only will learners be able to allocate…
Mentoring
Category: Business Skills
Mentoring, in a business sense, is a relationship between two people with the goal of professional and personal development. The mentor is usually an experienced individual who shares knowledge, experience, and advice with a less experienced person – the mentee. There are many similarities betwee…
Performance Management
Category: Business Skills
Performance management is simply about managers and employees working together to plan, monitor and review specific work objectives in order to maximise that employee’s contribution to the company. Often mistreated as a box ticking exercise, performance management is a powerful tool to improve a …
Setting SMART Objectives
Category: Business Skills
Setting objectives is a vital skill for any leader, whether in charge of a small team or a huge company. And on a more personal level, setting objectives will help you achieve everything you want to in life. The problem is many people make their objectives too vague or unrealistic. And they do…
Telesales
Category: Business Skills
This telesales e-learning course provides, practical, useful advice that can be applied immediately to a range of business development scenarios. Using memorable and interesting techniques, the course will ensure learners take away all the knowledge and skills required to make a success of inb…
Anti-Money Laundering
Category: Compliance
All organisations need to put in place certain controls and practices to ensure their business is not used for money laundering. Aside from this, all employees should be trained in how to spot and avoid situations where money laundering could occur. This Anti-Money Laundering e-learning course focu…
Bribery and Corruption
Category: Compliance
Compliance training helps to ensure that employees are adhering to the regulations and laws required of them and that their actions do not put the organisation they are representing in a difficult or even illegal position. Failure to comply with legislation can result in hefty fines and even impris…
Bullying and Harassment
Category: Compliance
Sometimes it’s easy to spot direct forms of bullying and harassment such as rude gestures, offensive remarks, hostile glares, excluding people or giving them the silent treatment. However, it’s often very subtle and can involve things like spreading malicious rumours, making unrealistic demands…
Competition Law
Category: Compliance
When businesses compete, consumers get better service at a better price. The goal of competition law, therefore, is to protect consumers by making sure businesses are competing with each other. Competition law is broken when parties remove the element of uncertainty, which should normally exist bet…
Conduct Risk
Category: Compliance
Conduct risk is about ensuring customers are treated fairly and that any risks to market integrity is mitigated. This e-learning course covers the key conduct risk regulation responsibilities faced by organisations and their employees. The use of this conduct risk e-learning to train your employees…
Data Protection Impact Assessment
Category: Compliance
A Data Protection Impact Assessment is a way of analysing how data is processed to help identify and minimise any data protection risks. DPIAs are a legal requirement for processing that is likely to be high risk, but an effective DPIA can also bring broader compliance, financial and reputational b…
Equality and Diversity
Category: Compliance
Compliance training helps to ensure that employees are adhering to the regulations and laws required of them and that their actions do not put the organisation they are representing in a difficult or even illegal position. Failure to comply with legislation can result in hefty fines and even impris…
Financial Crime Essentials
Category: Compliance
Financial Crime involves illegal acts committed by individuals or groups of people to obtain a financial or professional advantage. This type of crime has become big business for criminals who have a variety of different methods of generating illegal income. This Financial Crime Essentials e-learni…
General Data Protection Regulation
Category: Compliance
The General Data Protection Regulation (GDPR) is the EU legislation put in place to protect people’s personal information. Its aims are simple – to ensure that data held about individuals is used fairly and lawfully. For example, most of us don’t want to be plagued with unwanted junk mail, e …
General Data Protection Regulation for Managers
Category: Compliance
The General Data Protection Regulation (GDPR) is the EU legislation put in place to protect people’s personal information. Its aims are simple – to ensure that data held about individuals is used fairly and lawfully. Data protection regulations apply to processing carried out by organisations o…
Information Security for Managers
Category: Compliance
Compliance training is critical for individuals and the organisations they represent. It helps to ensure that employees follow governance and regulations that apply to their job responsibilities. This helps protect both the individual and the organisation from costly mistakes that could result in f…
Information Security Suite
Category: Compliance
Employees can be the biggest information security weakness to an organisation. It’s critical that employees are educated in the risks that cyber security threats pose to them and their business and that they know how to safely use the tools and information that is available to them. This Informat…
Market Abuse
Category: Compliance
The Market Abuse Regulations prohibit insider dealing and unlawful disclosure of inside information, and market manipulation. This compliance e-learning for market abuse is critical for individuals and the organisations they represent. It helps protect them from costly mistakes that could result in…
Modern Slavery and Human Trafficking
Category: Compliance
Modern slavery is the illegal exploitation of people for personal or commercial gain. Victims are trapped in servitude, which they were deceived or coerced into, and cannot leave. There are victims of modern slavery and human trafficking across the UK and their plight often goes by unnoticed or wit…
Treating Customers Fairly
Category: Compliance
The fair treatment of customers is required by any firm that is regulated by the Financial Conduct Authority (FCA). It also makes good business sense to be fair to the people you serve. This Treating Customers Fairly e-learning course focuses on ensuring awareness, understanding and compliance of t…
Whistleblowing
Category: Compliance
Employers have an obligation to provide an open and transparent workplace, where employees feel safe to speak up on issues they are concerned about. It is good practice to develop a clear whistleblowing procedure that all employees are aware of and understand. This will ensure employees feel safe t…
Abrasive Wheels
Category: Health and Safety
The dangers for people that operate abrasive wheels cutting equipment as part of their role cannot be underestimated. Many accidents that occur with abrasive wheels come about due to operator error or poor maintenance of equipment, both of which could be resolved with effective training and a heigh…
Control of Substance Hazardous to Health
Category: Health and Safety
It is a legal requirement for employers to provide information, instruction and training about the Control of Substances Hazardous to Health (Control of Substances Hazardous to Health Regulations 2002 as amended). COSHH is the law that requires employers to control substances that are hazardous to …
Display Screen Equipment
Category: Health and Safety
The idea that working at desks, or using display screens, can be damaging to your health is now well established. But it’s not just desk-bound workers that are vulnerable. In today’s highly computerised age, employees in many fields now spend more time than ever before in front of screens. The …
Drugs and Alcohol
Category: Health and Safety
Substance abuse is a complex problem and when that problem enters the workplace, it can become extremely destructive. The misuse of drugs and alcohol affects not only the person that is involved and their family and friends, but also their co-workers, management and ultimately the business they wor…
Electricity at Work
Category: Health and Safety
Electricity is a familiar and necessary part of everyday life, but every year accidents at work involving electric shock or burns are reported to the authorities. There are simple precautions that can be taken to significantly reduce the risk of electrical injury to you, and others around you, when…
Fire Safety at Work
Category: Health and Safety
It is a legal requirement for employers to provide information, instruction and training about fire safety in the workplace (Fire Safety Regulations – The Regulatory Reform (Fire Safety) Order 2005). In this fire safety e-learning course your learners will gain the knowledge and understanding req…
First Aid at Work
Category: Health and Safety
It is a legal requirement for employers to provide adequate and appropriate equipment, facilities and personnel to ensure their employees receive immediate attention if they are injured or taken ill at work – The Health and Safety (First-Aid) Regulations 1981. In this first aid e-learning course …
Health and safety law
Category: Health and Safety
The Health and Safety at Work Act (1974) imposes a general duty on employers to make sure that their workplaces are safe and offer no risk to health. This act is supported by a number of specific regulations relating to workplace safety. The law surrounding health and safety can often be seen as a …
Manual Handling at Work
Category: Health and Safety
No one plans to injure themselves while lifting or moving items at work. But it happens, a lot. Poor manual handling technique is a major cause of workplace injuries. And the subsequent musculoskeletal injuries sustained can range from mild discomfort to severe pain to more serious life-changing co…
Musculoskeletal disorders
Category: Health and Safety
We all have aches and pains from time to time and the chances are that some of these may have been caused by what’s known as a musculoskeletal disorder. Musculoskeletal disorders (MSDs) are fairly common and affect the body’s joints, ligaments, muscles, nerves, tendons, and structures that supp…
Noise at work
Category: Health and Safety
There are many workplaces that have dangerous levels of noise. Whether you’re vulnerable to damage depends on the volume of the noise and the length of time you’re exposed to it. But even listening to music too loud on earphones while you work can cause damage to your hearing. The harsh reality…
Personal protective equipment
Category: Health and Safety
Personal protective equipment (PPE) is designed to protect the user against health or safety risks at work. It can include items such as safety helmets and hard hats, gloves, eye protection, high-visibility clothing, safety footwear and safety harnesses. Wherever risks to health and safety cannot b…
Risk Assessment
Category: Health and Safety
Risk assessment is a key component in the implementation of health and safety in the workplace. It helps set the workplace standards required and ensures potential health and safety risks are minimised or removed. In this risk assessment e-learning course your learners will understand the full proc…
Slips and trips at work
Category: Health and Safety
Slips and trips are the most common cause of workplace injury. Fortunately, most are minor and don’t result in serious injury. But many do cause serious problems for the victim. And each year a large number of people suffer life-changing injuries. The good news? Preventing slips and trips is rela…
Stress at work
Category: Health and Safety
Every year around half a million people in the UK suffer from cases of work-related stress, depression or anxiety. The UK economy lost nearly 12 million working days last year alone. And stress accounted for 37% of all work related ill health. So, stress is a major health issue, and if you’re suf…
Transport Safety
Category: Health and Safety
When vehicles are used in the workplace, there’s always a potential for accidents to happen. Employers have a duty of care towards their employees and must take reasonable steps to prevent harm or injury to anyone would could be affected by their activities. The e-learning provides a clear overvi…
Violence at work
Category: Health and Safety
Violence at work is a topic that people in senior roles often avoid talking about. However, crime surveys tell us that there are a significant number of violent occurrences and even more threats to employees each year, particularly when online threats are taken into account. Employees don’t need …
Work equipment
Category: Health and Safety
According to Health & Safety laws, all employers are required to ensure, so far as is reasonably practicable, the health, safety and welfare of all their employees. There are also specific pieces of regulation which refer to the use of equipment at work, such as PUWER, LOLER and the Supply of M…
Working at height
Category: Health and Safety
The main aim of this e-learning is to help prevent death or injury caused by a fall from height. Falls from height are one of the biggest causes of workplace fatalities and major injuries, accounting for about 29% of fatal injuries to workers. Employers have a duty to make sure employees have the s…
Workplace Transport Safety
Category: Health and Safety
Workplace transport is any activity involving vehicles used in a workplace. Employers have a legal duty to ensure that the health and safety of their employees, contractors and members of the public are not put at risk as a result of the work they do. To ensure the health and safety of employees an…
Communication Skills
Category: Other
These Communication Skills eLearning course materials are intended for use by people that want to make eLearning an additional part of their learning and development offering. The eLearning is very flexible and can be added to an organisation’s intranet or learning management system, ready to be …
Emotional Intelligence
Category: Other
What does it take to be successful? Of course, normal intelligence matters, as do technical skills and experience. But really successful people often score highly in another vital, less talked about area – emotional intelligence. Emotional intelligence is probably the greatest 'soft' skill you ca…
Food Safety and Hygiene in Manufacturing
Category: Other
This Food Safety and Hygiene Level 2 in Manufacturing has been designed for anyone that handles food as part of their role in manufacturing; this could be technical food managers, process managers, process workers, production managers, production workers, technical workers and anyone else involved …
Health & Safety at Work
Category: Other
The Health and Safety at Work Act (1974) imposes a general duty on employers to make sure that their workplaces are safe and offer no risk to health, but the act goes beyond employers and health and safety is the responsibility of employees too. This eLearning course sets out to provide the basic p…
Food Safety in Catering
Category: Other
This Food Safety and Hygiene Level 2 in Catering has been designed for anyone that handles food as part of their role in catering; this could be chefs, cafe staff, fast food outlet workers and anyone else involved in the catering industry. Food is governed by a variety of different laws and regulat…
Influencing Skills
Category: Other
Some people shout to get what they want. But they make poor leaders and unpopular colleagues. Savvy people know that if you want a successful career or to build a great company, you need effective influencing skills. And that well developed influencing skills are an incredibly powerful and valuable…
Presentation Skills
Category: Other
No-one likes boring presentations, and a bad presentation can actually damage your career. That’s the bad news; The good news is if you become a great presenter, doors will open for you. Good presentation skills help you better lead teams. They help you win sales pitches or get that big promotion…
Problem Solving
Category: Other
These Problem Solving eLearning course materials are intended for use by people that want to make eLearning an additional part of their learning and development offering. What's the course about?Being a manager is about being a problem solver. To become a truly effective manager, you not only have …
Time Management
Category: Other
Some of the most successful people have learned to become more productive through effective time management skills. We'd all like to become more efficient and be able to get more done in the time allotted to us each day. Often, it's the feeling of not having enough time for tasks that leads to work…
Writing a CV
Category: Other
If you want a good job, you need a good CV – it’s as simple as that. With a poorly written CV and cover letter you’ll always struggle to get an interview; and without an interview, you’ll never get the job. Job markets are always competitive, so employers will discard your CV if it contains…
Bribery and Corruption
Category: Staff Courses
Compliance training helps to ensure that employees are adhering to the regulations and laws required of them and that their actions do not put the organisation they are representing in a difficult or even illegal position. Failure to comply with legislation can result in hefty fines and even impris…
- Teacher: Adair Ford
Display Screen Equipment
Category: Staff Courses
The idea that working at desks, or using display screens, can be damaging to your health is now well established. But it’s not just desk-bound workers that are vulnerable. In today’s highly computerised age, employees in many fields now spend more time than ever before in front of screens. The …
- Teacher: Adair Ford
Equality and Diversity
Category: Staff Courses
Compliance training helps to ensure that employees are adhering to the regulations and laws required of them and that their actions do not put the organisation they are representing in a difficult or even illegal position. Failure to comply with legislation can result in hefty fines and even impris…
- Teacher: Adair Ford
Financial Crime Essentials
Category: Staff Courses
Financial Crime involves illegal acts committed by individuals or groups of people to obtain a financial or professional advantage. This type of crime has become big business for criminals who have a variety of different methods of generating illegal income. This Financial Crime Essentials e-learni…
- Teacher: Adair Ford
Fire Safety at Work
Category: Staff Courses
It is a legal requirement for employers to provide information, instruction and training about fire safety in the workplace (Fire Safety Regulations – The Regulatory Reform (Fire Safety) Order 2005). In this fire safety e-learning course your learners will gain the knowledge and understanding req…
- Teacher: Adair Ford
General Data Protection Regulation
Category: Staff Courses
The General Data Protection Regulation (GDPR) is the EU legislation put in place to protect people’s personal information. Its aims are simple – to ensure that data held about individuals is used fairly and lawfully. For example, most of us don’t want to be plagued with unwanted junk mail, e …
- Teacher: Adair Ford
Information Security Suite
Category: Staff Courses
Employees can be the biggest information security weakness to an organisation. It’s critical that employees are educated in the risks that cyber security threats pose to them and their business and that they know how to safely use the tools and information that is available to them. This Informat…
- Teacher: Adair Ford
Manual Handling at Work
Category: Staff Courses
No one plans to injure themselves while lifting or moving items at work. But it happens, a lot. Poor manual handling technique is a major cause of workplace injuries. And the subsequent musculoskeletal injuries sustained can range from mild discomfort to severe pain to more serious life-changing co…
- Teacher: Adair Ford
Slips and trips at work
Category: Staff Courses
Slips and trips are the most common cause of workplace injury. Fortunately, most are minor and don’t result in serious injury. But many do cause serious problems for the victim. And each year a large number of people suffer life-changing injuries. The good news? Preventing slips and trips is rela…
- Teacher: Adair Ford
Stress at work
Category: Staff Courses
Every year around half a million people in the UK suffer from cases of work-related stress, depression or anxiety. The UK economy lost nearly 12 million working days last year alone. And stress accounted for 37% of all work related ill health. So, stress is a major health issue, and if you’re suf…
- Teacher: Adair Ford