Business Skills

This coaching skills e-learning course is a complete review of the key principles of coaching from start to finish. It covers the importance of coaching, assesses current skills and development areas and provides all the practical tools and techniques required to take coaching to another level and …

In this short course, learners are (or will be reminded) why coaching is
so important in business. And we’ll provide them with a range of practical
tips, tools and techniques to help them become an accomplished coach (and,
therefore, a successful manager of people).

Customer service can be the difference between profit and loss. Good customer service gets remembered and creates happy customers. And happy customers are more loyal, make more recommendations and spend more money. Put simply, businesses with a customer service culture are more competitive. In this…

Will I mess it up? What if I’m wrong? Will people think I’m an idiot? Making decisions is difficult. And there are many reasons we fail to make good decisions. We might over-think or over-complicate an issue. We may take too long to reach a conclusion and we’re often struck will a terrible fe…

In the increasingly complex working environments that many people find themselves in, the resilience of individuals, teams, and organisations, is becoming critical for business success. We all have times when things are difficult. It might be a particular incident or tragedy which delivers a single…

Giving feedback is difficult. Some people find it uncomfortable to critique others. Or sometimes, we’re just not sure of the best approach. But the consequences of poor or absent feedback can be very serious. This short course helps solve this problem, giving learners the practical tools to provi…

If you’re responsible for the performance of others, coaching should be one of your main priorities. Yet as managers, supervisors and team leaders, we often get so caught up in day-to-day operations that coaching slips down the to-do list. This short course will help you solve this problem. You#8230;

Why do we need to work in the same building? That’s the question many companies now ask. The use of virtual workers is exploding in popularity. And the potential benefits are clear. Workers gain a better work/life balance, while having the freedom to do great work. And employers reduce their over…

People don’t work hard for a weak manager. Teams fail under the leadership of weak managers. And weak managers themselves have unremarkable and unsuccessful careers. But great managers are the opposite. People love to work for a great manager. Great managers help lift their teams to new levels of…

Being able to manage your time effectively is often what sets the best business people apart from the rest. By implementing good working practices and working to an improved time management plan, people have more time for the tasks that really get results. Not only will learners be able to allocate…

Mentoring, in a business sense, is a relationship between two people with the goal of professional and personal development. The mentor is usually an experienced individual who shares knowledge, experience, and advice with a less experienced person – the mentee. There are many similarities betwee…

Performance management is simply about managers and employees working together to plan, monitor and review specific work objectives in order to maximise that employee’s contribution to the company. Often mistreated as a box ticking exercise, performance management is a powerful tool to improve a …

Setting objectives is a vital skill for any leader, whether in charge of a small team or a huge company. And on a more personal level, setting objectives will help you achieve everything you want to in life. The problem is many people make their objectives too vague or unrealistic. And they do…

This telesales e-learning course provides, practical, useful advice that can be applied immediately to a range of business development scenarios. Using memorable and interesting techniques, the course will ensure learners take away all the knowledge and skills required to make a success of inb…