The fair treatment of customers is required by any firm that is regulated by the Financial Conduct Authority (FCA). It also makes good business sense to be fair to the people you serve. This Treating Customers Fairly e-learning course focuses on ensuring awareness, understanding and compliance of the six core consumer outcomes expected from the FCA.

The e-learning aligns with FCA guidelines and demonstrates the importance of being transparent when dealing with customers, not misleading them in order to make a sale and ensuring they have all the information they require to make an informed choice.